Returns & Refunds
Everything you need to know about our final-sale policy, and how we take care of you if something isn't right.
Every Vestir piece, new and pre-loved, is individually sourced, photographed, measured and described in detail before it is listed. Because most pieces are one of a kind, all sales are final.
We do not accept returns, exchanges or refunds for change of mind, fit, sizing or personal preference.
Customers in the EU and UK may cancel an order within 14 days of delivery, as provided by local consumer law. Please contact us at contact@vestir.store to arrange this. Return shipping costs are the responsibility of the customer.
We want you to purchase with complete confidence. If you'd like additional photos, measurements or condition details on any piece, email us at contact@vestir.store and we'll be glad to help.
If your order arrives materially different from its description, email us at contact@vestir.store within 48 hours of delivery with your order number, a short note on how the piece differs from its description, and clear photos of the issue.
Our team will review the information provided and contact you regarding the available resolution. This policy does not affect any rights you may have under applicable consumer protection laws.
If a claim is approved, your refund is issued to your original payment method. Please allow time for the funds to appear, depending on your financial institution.
With care,
Team Vestir