To place an order:

1. Browse or search our collections to find your desired products.
2. Select the correct color, size, and quantity,
3. Then click "Add to Cart."
4. When ready, click the cart icon at the top-right of the page, review your items, and select "Checkout."
5. Provide shipping and billing information, confirm your payment method, and finalize your purchase.
6. Once completed, you’ll receive an order confirmation email shortly after.

No, you can place an order as a guest without creating an account. However, registering an account lets you track orders easily, view past purchases, save your shipping details, and enjoy faster checkout in the future.

You can modify or cancel your order within two hours after it's placed. Immediately contact our customer support team with your order number and specific request.

After this timeframe, we cannot guarantee cancellations or modifications as your order may already be processed.

We process orders very quickly—if you need to cancel or tweak your order, email support@vestir.co. If it hasn’t entered our packing line, we’ll honour your update and confirm by email.

We accept the following payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Afterpay (split your payments into four interest-free installments)

Absolutely. We use secure, encrypted SSL technology to protect your payment details. Your financial information is never stored or shared, ensuring the highest level of security throughout your shopping experience.

Yes, Afterpay allows you to split your total into four equal payments due every two weeks.

Select Afterpay at checkout, follow the prompts, and complete your purchase interest-free (subject to eligibility).

Yes. We strictly source products directly from authorized brand distributors, ensuring 100% authenticity.

Each item undergoes rigorous authenticity checks before being listed and shipped to you.

No, all items on our website are brand new, directly sourced from brands or authorized partners. We do not currently offer pre-owned or second-hand items.

Yes, selected items available for pre-order are clearly labeled on their product pages. You will find estimated shipping dates provided clearly at the time of ordering.

Payments for pre-orders are processed at the time of purchase.

If an ordered item becomes unavailable due to unexpected demand, we’ll contact you immediately via email.

You’ll have the option to select a replacement item or receive a prompt refund back to your original payment method.

We offer worldwide shipping to most countries. You can confirm shipping availability at checkout.

Orders typically ship within 1-2 business days. Delivery usually takes 3-7 business days depending on your location.

You’ll receive a tracking number via email once your order ships.

• Canada & USA: All applicable sales taxes are calculated at checkout and included in your order total. There are no additional duties or fees at delivery.
• International Orders: Duties, taxes, and customs fees are not included at checkout and may be collected by your local customs agency upon delivery. These fees vary by country and are the responsibility of the buyer.
  

We ship most international orders using Canada Post. Please note: Canada Post does not offer prepaid customs clearance, so any duties and VAT will be billed directly by your local postal or customs service.

You are responsible for any applicable import duties, VAT, or fees imposed by your country’s regulations.

We recommend checking with your local customs office for details before placing an order.

Yes, all packages are insured during transit for your peace of mind.

Shipping costs vary depending on your location and selected delivery option. Exact fees will be shown clearly during checkout.

We accept returns within 14 days from delivery for eligible items in their original condition, unworn, and with tags attached.

We offer a free 15-day returns service—just follow these steps to get your refund as quickly as possible:

1. Log in to your account, or if you checked out as a guest, click Returns & Refunds and enter your order number and email address.
2. Request your return by finding the order and clicking Return Item(s), then select each item you wish to return and choose a reason from the dropdown.
3. After we review and approve your return request, you’ll see a prepaid shipping label (PDF + QR code) in your Orders & Returns area. You can either print the PDF and affix it to your package, or show the QR code on your phone when you drop off the package so staff can scan it and print the label for you.
4. Take your labeled package to the nearest Vestir partner location or courier drop-off point. Postage is prepaid, so there’s no cost to you.
5. Ask the drop-off staff to scan your label or QR code, then monitor the return’s progress on your Orders & Returns page.
6. Once we receive and inspect your items, we’ll process your refund within five business days and send you an email confirmation the moment it posts.

See our full Returns & Refunds page for full details.

Refunds are processed within 3-5 business days after we receive your returned items.

Funds typically return to your account within 5-10 business days depending on your bank.

Yes, certain items like underwear, swimwear, customized, and sale items marked "Final Sale" are non-returnable.

We recommend referring directly to each brand’s official sizing guide, which can typically be found on their website.

If you require additional assistance, please contact our customer service team, who will be happy to help guide you to the correct size.

To apply a promo code, enter it into the designated box at checkout and click "Apply."

Your discount will appear immediately in your order total. Ensure your promo code is valid, not expired, and applicable to the items in your cart.

No, only one promotional offer, discount, or code can be used per order. Be sure to choose the promotion that provides you with the greatest savings.

We currently do not offer student discounts or a loyalty program.

However, we frequently provide promotional codes and special offers, so subscribe to our newsletter or check our homepage regularly for ongoing promotions.

Creating an account is quick and easy. Simply click account icon at the top-right corner of our website, fill out your details, and submit.

You will immediately gain access to your personalized account dashboard.

Click the "Forgot Password" link on the login page and enter the email address associated with your account.

You will receive an email with a secure link to reset your password promptly.

You can subscribe to our newsletter by entering your email address and/or phone number in the subscription form at the bottom of our homepage.

To unsubscribe, simply click the "Unsubscribe" link found at the bottom of any of our newsletters.

We fully comply with the European Union Digital Services Act (DSA). You can read detailed information regarding our compliancehere.

We maintain transparent and compliant tax practices. Contact us for more information about our tax strategy and compliance.

If you're unable to find a specific item, please reach out to customer service. We're always happy to help you track down special items or recommend similar options.

Email our support team at support@vestir.co for any questions about orders, products, or your account.

Our specialists usually respond within 24 hours on weekdays, and within 48 hours during peak seasons (weekends, holidays, sales).

Feel free to include your order number, screenshots, or any relevant details in your message so we can resolve your issue as quickly as possible..